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Benefit Physiotherapy and Rehabilitation Clinic

Below you will find the answers to questions we get asked the most. You can also find questions specifically relating to Bulk Billing, Referrals and Rebates

If you have a question and can’t find the answer here, don’t hesitate to contact us.


Can I claim private health insurance rebates at my physio appointment?

Yes. At Benefit Physio we have access to HICAPS which allows us to process your private health insurance claims on your behalf. All you need is your private health insurance card, we’ll do the rest.

Note that the amount you will receive back from your insurance provider will be dependent on your level of cover for physiotherapy services – this will vary from person to person.

Do I need a doctor’s referral to see a physiotherapist?

In NSW physiotherapists are considered to be primary care health professionals. This means you do not need a doctor’s referral before making an appointment to see your physiotherapist.

However, to be eligible for certain payment schemes you may require a doctor’s referral. These include Enhanced Primary Care Plans (EPCs)/Chronic Disease Management (CDM) Medicare referrals, NSW WorkCover claims and Compulsory Third Party (CTP) claims.

For more information, refer to the Bulk Billing, Referrals and Rebates section below

What should I bring to my physio appointment?

If you have a referral from a doctor/specialist or any relevant scans (x-rays, ultrasound, MRIs) please bring them to your appointment.

If your appointment is covered under WorkCover, Compulsory Third Party (CTP) insurance or Medicare (via a Chronic Disease Management plan) you will be required to bring the relevant paperwork to your appointment. If you’re unsure what paperwork is required please refer to the information above.

What should I wear to my physio appointment?

Aim to wear comfortable clothing which allows your physiotherapist to conduct a thorough examination of the injured body part.

For lower limb and hip related injuries it’s recommended you wear shorts. Some women prefer to wear thin strap singlets or a sports bra for injuries related to the shoulder, neck and back.

If you have a running related injury please bring your sneakers and any orthotics you may use.

What can I expect at my physiotherapy appointment?

At Benefit Physiotherapy we pride ourselves on patient care and attention to detail. Your physiotherapist will take a detailed history about your injury before performing a physical examination. This will allow your physiotherapist to determine the diagnosis and develop a tailored management plan with you.

Your physio will explain what the problem is, what caused the problem, how to fix it and how long this should take. Once the treatment has been properly diagnosed and explained, treatment will begin.

If the injury requires further examination or treatment by another health discipline, your physiotherapist will provide the relevant referrals and help you access these services.

Will my physiotherapist be on time?

At Benefit Physiotherapy we keep to our appointment times. We know you don’t like waiting and even more so, we don’t like to keep you waiting. At Benefit Physio we give patients our full attention for the full duration of their appointment. To help us stay on time and provide a great experience to all our patients, please do your best to arrive on time. This will ensure that you get the most out of your session.

If you are new to the clinic we advise arriving early to fill out the necessary paperwork.

Do you have extended business hours?

Yes. Our goal is to make physiotherapy accessible to everyone. If you’re unable to attend the clinic during the day, we offer early morning and evening sessions to accommodate your busy schedule. We are also open on Saturdays for those unable to attend mid-week.

How do I prepare for my appointment?

To get the most out of your appointment at Benfit Physiotherapy it is important to give your physiotherapist as much information about the injury as possible. A good clinical history is often the best tool for accurate diagnosis and treatment of the injury.

You should first have a clear understanding of where the injury is and when you first sustained it. Knowing how the injury occurred is also helpful, but in some situations this isn’t an easy thing to answer. It will also be helpful to understand how the injury behaves by noting when it’s most sore as well as activities that aggravate the injury.

Feel free to write down notes and questions before attending your appointment at Benefit Physiotherapy. Also bring with you any relevant referrals or imaging (x-rays, ultrasounds, MRIs) that are relevant to your injury.

Do you do home visits?

Yes. We understand that some patients are unable to access the clinic due to injury, lifestyle or complex medical issues. If you’re unable to attend the clinic we will arrange a time to visit you in the comfort of your home. To make an appointment for a home visit, please contact us via phone or email.

Bulk Billing, Referrals and Rebates

Is physiotherapy bulk billed?

Bulk billed physio can only be accessed through the Chronic Disease Management (CDM) Medicare program (formerly known as the Enhanced Primary Care (EPC) scheme). To access this rebate you will need a referral from your GP with a Chronic Disease Management referral form. Some physiotherapists will charge you an additional gap payment for these services. At Benefit Physiotherapy our goal is to make high quality physiotherapy available to everyone. For this reason we charge no additional fees to our CDM referred patients.

If you have been referred for physiotherapy under the CDM or EPC program you will be eligible for bulk billed physiotherapy for a maximum of 5 visits per calendar year. You will require another CDM referral for the following year to access bulk billed physio services.

What steps do I need to take to access bulk billed physiotherapy?

Bulk billed physiotherapy is accessible through the Chronic Disease Management (CDM) Medicare program (formerly EPC). The steps you will need to take to access bulk billing physiotherapy are;

  1. Speak to your GP about your injury and starting a Chronic Disease Management plan. Keep in mind that this program is not applicable to everyone. Your GP will assess your injury and determine your eligibility for this program.
  2. Once you’ve been given the referral form, make an appointment at Benefit Physiotherapy and Rehabilitation Clinic. Specify when making your booking that it will be under the Medicare program.
  3. Bring with you to the appointment your Medicare referral form that you received from your GP, your Medicare card and a debit card.
  4. Attend your physiotherapy appointment at Benefit Physiotherapy and Rehabilitation Clinic

To clarify you will need to bring three items to your appointment –

  • the Medicare referral which your GP provided you
  • your Medicare card
  • a debit card

These items will allow our staff do the paperwork on your behalf. Alternatively you can pay for the appointment in full and claim your rebate online using your Medicare online account via MyGov.

How do I receive physiotherapy for WorkCover injuries?

At Benefit Physio our physiotherapists are SIRA certified which makes them qualified to treat WorkCover injuries.

In all WorkCover cases, you will be required to open a claim through your insurance provider. Often this is done through your workplace and a GP. Once you have opened a claim you will be assigned a claim number which can be used to access physiotherapy services.

When you attend your appointment at Benefit Physiotherapy, bring with you written proof of your case number and injury details. Our staff will do the rest.

Do you provide physiotherapy for Compulsory Third Party Insurance following a motor vehicle accident?

Yes. Our physiotherapists are qualified to treat patients covered by Compulsory Third Party (CTP) Insurance. To access this service you will require approval for treatment from your insurance provider. Once you’ve processed your claim and been assessed by a doctor, you will be provided with a CTP claim number and assigned a claims manager. Please bring the CTP claim number and any other relevant paperwork to your first physiotherapy appointment.

Still have questions?

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